Service Delivery Policy

ABA Virtual provides professional services remotely and delivers digital educational resources electronically. This Service Delivery Policy explains how and when our services and products are provided.

All consultations, coaching sessions, supervision, assessments, and training are conducted online through mutually agreed virtual communication platforms.

Appointment details and meeting links will be shared with clients after successful booking and payment confirmation.

Appointments are scheduled according to mutual availability.

Clients will receive confirmation of their appointment via email or other agreed communication channels.

If a client needs to reschedule, we request at least 24 hours' notice where reasonably possible.

Behavioural assessments, caregiver coaching, intervention planning, Individualized Education Programs (IEPs), Behaviour Intervention Plans (BIPs), Individualized Care Plans (ICPs), and related reports are delivered within the timeframe communicated during the consultation process.

Delivery timelines may vary depending on the complexity of the assessment and the timely submission of required information by caregivers.

Downloadable resources, including guidebooks, worksheets, and educational materials, are delivered electronically.

Following successful payment, customers will receive access to their purchased digital product through the website, email, or a secure download link, depending on the product.

Consultation bookings are typically confirmed within 1–2 business days.

Digital resources are generally made available immediately after successful payment or within 24 hours if manual verification is required.

Assessment reports and intervention plans are delivered within the timeframe communicated to the client during the assessment process.

Our services are available internationally. Delivery times may vary depending on time zone differences, public holidays, and scheduling availability.

While ABA Virtual strives to meet all communicated timelines, occasional delays may occur due to unforeseen circumstances, technical issues, or incomplete information provided by clients.

If a delay is expected, clients will be informed as soon as reasonably possible.

Clients are responsible for:

• Providing accurate contact information.
• Ensuring a stable internet connection for virtual sessions.
• Attending scheduled appointments on time.
• Providing requested documents or information promptly to avoid delays.

If a session is interrupted due to technical difficulties beyond either party's control, ABA Virtual will make reasonable efforts to reschedule the remaining session at no additional cost.

For questions regarding this policy, please contact: contact@abavirtual.net

We aim to respond to all enquiries within 1–2 business days.